Senior Organizational Change Management Specialist

4 days ago

Tempe, Arizona, United States RiverPoint Full time
Job Title: Senior OCM Specialist

RiverPoint is seeking a highly skilled Senior Organizational Change Management (OCM) Specialist to join our team. As a key member of our organization, you will be responsible for implementing OCM discipline across the organization, creating and facilitating OCM deliverables and activities to support major programs.

Key Responsibilities:
  • Develop and execute OCM strategies and plans for assigned major programs, ensuring full coordination with project plans and clearly defining dependencies, risks, and critical paths.
  • Identify programmatic success metrics and facilitate success-based change progress of projects.
  • Proactively identify upcoming organizational changes and develop strategies to address them, including organizational alignment, stakeholder management, and change management.
  • Lead the analysis, design, and implementation of programs for organizational change management, including leadership alignment, organizational readiness, business processes, and training deliverables.
  • Coach stakeholders to effectively manage change within their areas, increasing visibility to risks and results.
  • Escalate and align the potential impact of change in the people, process, and technology areas of the organization with programmatic and strategic efforts.
  • Manage change activities, ensuring quality, timeliness, and completeness of team deliverables.
  • Consult on proactive efforts to stimulate a culture of problem identification and solving via OCM discipline, coaching key stakeholders and decision-makers.
  • Design and develop stakeholder analysis, action plans, and support materials.
  • Oversee the translation of insights from broad-based survey data and communication feedback loops to drive continuous improvement in organizational change activities and optimize adoption efforts.
  • Facilitate team interaction, enabling the organization to fast-track mobilization of employees into productive teams.
  • Provide best practice guidance and support for prioritized OCM needs to ensure successful delivery of business results as it relates to high-level goals established within the organization.
  • Stay current on the latest industry technologies, trends, and communication strategies.
  • Assist employees, vendors, or other customers by answering questions related to OCM processes, procedures, and communication services.
Requirements:
  • A minimum of 5 years of experience with Organizational Change Management.
  • Change navigation experience for at least 1 large-scale change initiative is necessary.
  • Experience supporting the creation and rollout of organizational toolkits and disciplines is required.
  • Proven ability to lead change management activities in accordance with defined processes and Company OCM methodology is necessary.
  • Proven project management, problem-solving, people persuasion, negotiation, and crisis management skills are imperative.
  • Proven experience providing OCM leadership for large-scale multi-site organizations is necessary.
  • Corporate training and education experience and retail business acumen are preferred.
  • Experience successfully collaborating across key training, communication, and change management teams to meet established OCM goals is crucial.
  • Strong ability to facilitate discussions and negotiate mutually beneficial solutions is vital.
  • Expert ability to communicate across all levels of the organization, present complex ideas concisely, and clearly articulate technical ideas to a non-technical audience both verbally and in writing is necessary.
  • Demonstrated business acumen with knowledge and understanding of business issues, priorities, goals, and strategy is necessary.
  • Advanced skills with Microsoft Office, including skills with Word, Excel, Project, Visio, and PowerPoint, are necessary.
  • Proven collaboration, facilitation, and negotiation skills are required. Proven ability to provide and recommend innovative ideas with the skill to align projects and Company strategy is vital.
  • Proven ability to multi-task and work successfully within strict deadlines while motivating others is necessary.
  • Able to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor, and work well independently is essential.
  • In addition, troubleshooting and organizational skills with a can-do attitude and the ability to adjust to changing requirements are needed.
  • Proven customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude, are crucial.
  • Maintaining confidentiality, treating others with respect, and upholding Company values are key attributes.
Education:

This position requires a Bachelor's Degree in Organizational Change Management, Behavioral Economics, Communication, Organizational Psychology, or a related field or equivalent work experience. A Master's degree is preferred.

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