Service Manager
1 day ago
Specialty RV Sales is seeking a highly motivated and experienced Service Manager to lead our service team in Lancaster, Ohio. As a Service Manager, you will be responsible for guiding our customers and team members to achieve exceptional results in customer satisfaction and service delivery.
Key Responsibilities
- Conduct daily meetings with service staff to identify potential service issues and develop solutions
- Monitor and control warranty activity to ensure compliance with policies and procedures
- Work with the Service Director to set departmental objectives and develop strategies to achieve them
- Recruit, interview, and train service staff to ensure a high-performing team
- Maintain accurate records of sales and production data
- Review and evaluate service sales performance to identify areas for improvement
- Staff technical teams to meet production requirements and ensure efficient workflow
- Remain up-to-date on new products and changes to existing products to provide expert advice to customers
- Maintain department finances within established parameters
- Ensure proper repair-order flow and maximize productivity
- Enforce OSHA requirements and regulations to ensure a safe working environment
- Conduct performance evaluations and provide feedback to service staff
- Participate in operational planning to drive business growth and improvement
- Maintain the facility and equipment to ensure a clean and safe working environment
Requirements
An Associate's degree or equivalent from a two-year college or technical school, or 2-4 years of related experience and/or training, or an equivalent combination of education and experience. We offer a competitive pay plan, performance bonuses, bi-weekly pay periods, excellent ongoing training, and opportunities for long-term employment and growth.
We are an Equal Opportunity Employer - All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
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