Service Delivery Manager

4 hours ago


Lancaster, Pennsylvania, United States ONE2ONE Inc. Full time
Job Title: Service Manager

At ONE2ONE Inc., we are seeking a highly skilled Service Manager to join our team. As a key member of our management team, you will be responsible for delivering exceptional service to our customers and driving business growth through strategic technology initiatives.

Key Responsibilities:
  • Develop and implement technology strategies that align with business goals and objectives.
  • Lead a team of engineers and technicians, providing guidance and leadership to ensure successful service delivery.
  • Collaborate with other departments to integrate technology with business processes.
  • Manage the day-to-day operations of the company, ensuring efficient and effective service delivery.
  • Develop and maintain regular reports on service delivery performance.
  • Analyze data to identify trends and areas for improvement.
Requirements:
  • Bachelor's degree in business administration, computer science, information technology, or a related field.
  • More than 5 years of experience in technology and/or service delivery management.
  • Excellent problem-solving and analytical skills.
  • Strong leadership and management abilities.
  • Exceptional communication and interpersonal skills.
What We Offer:
  • Salary Range: $85K - $95K
  • Medical, Dental, & Vision with Employer Contribution
  • 401K with Employer Match
  • Paid Time Off
  • Volunteer Time Off
  • Employee Assistance Program


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