Service Delivery Manager

2 weeks ago


Lancaster, Pennsylvania, United States ONE2ONE Inc. Full time
Job Title: Service Delivery Manager

At ONE2ONE Inc., we are seeking a highly skilled Service Delivery Manager to join our team. As a key member of our management team, you will be responsible for delivering exceptional service to our customers, ensuring seamless integration of technology with business processes, and driving business growth through strategic planning and leadership.

Key Responsibilities:
  • Develop and implement technology strategies that align with business goals and objectives.
  • Lead a team of engineers and technicians, providing guidance, training, and mentoring to ensure they have the necessary skills and resources for success.
  • Collaborate with other departments to ensure efficient and effective service delivery, meeting service level agreements (SLAs), and successfully delivering projects.
  • Monitor team performance, identify opportunities for improvement, and create action plans to address identified issues.
  • Represent ONE2ONE Inc. in the community through participation in events and as directed by management.
Requirements:
  • Possess a Bachelor's degree in business administration, computer science, information technology, or a related field.
  • Bring forth more than 5 years of experience in technology and/or service delivery management.
  • Exhibit excellent problem-solving and analytical skills, as well as strong leadership and management abilities.
  • Display exceptional communication and interpersonal skills, with the ability to collaborate effectively with individuals at all levels of the organization.
What We Offer:
  • Salary Range: $85K - $95K
  • Medical, Dental, & Vision with Employer Contribution
  • 401K with Employer Match
  • Paid Time Off
  • Volunteer Time Off
  • Employee Assistance Program


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