Production Support Specialist

3 hours ago

San Francisco, California, United States Evolver Commercial Full time
Job Summary

We are seeking a highly skilled Production-Application Support Engineer to join our team at Evolver Commercial. This role is responsible for leading and coordinating infrastructure and business projects from a technology perspective, ensuring that infrastructure development activities are consistent with client's internal best practices and standards.

The ideal candidate will have hands-on experience with application support and deployments, as well as experience with Azure hybrid, on/off prem cloud services. They will also be responsible for providing support for the efficient resolution of IT infrastructure related incidents, service requests, and updating service desk management systems accordingly.

Key Responsibilities:

  • Provide support for the efficient resolution of IT infrastructure related incidents, service requests, and update service desk management systems accordingly.
  • Develop and maintain documentation process of ongoing operations and administration of infrastructure and application run books.
  • Serve as a liaison between infrastructure operations and the vendors to address performance issues or problem analysis and see them through to resolution.
  • Coordinate performance analysis, recommendations, and improvements for both infrastructure and applications.
  • Enforce adherence to architectural standards and corporate policies.
  • Responsible for responding to application support escalations which involve troubleshooting technical issues and resolving data/configuration issues.
  • Collaborate with multiple internal teams across disparate groups to resolve end user issues.
  • Collaborate with peers on complex projects as required (e.g. office and data center projects, application upgrades, etc.).

Requirements:

  • Bachelor's Degree required or 6 years of working experience.
  • 6+ years of hands-on experience with application support and deployments.
  • 4 + years of experience with the following:
  • Production support.
  • Azure - hybrid, on/off prem cloud services, will consider experience with AWS or Google as alternative.
  • Site resilience engineer.
  • Dynatrace Monitoring (observability tool).
  • Investment Management, Brokerage, Asset Management or will consider Financial Services.
  • Hands-on with service ticket management systems (ServiceNow, ConnectWise, etc.).

Preferred Qualifications:

  • Experience with monitoring tools (Solarwinds, ScienceLogic, Argent, etc.).
  • Experience in writing scripts (Powershell, Javascript, etc.) and SQL queries (Microsoft SQL, Oracle, etc.).
  • Experience with JIRA, Confluence and planning tools.
  • Microsoft.net development experience.
  • Microsoft SQL Server or Oracle experience.
  • PowerShell scripting experience.
  • Experience with Configuration Management and DevOps tools.
  • Strong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvements.

Evolver Commercial is an equal opportunity employer and welcomes all job seekers. It is the policy of not to discriminate based on race, color, ancestry, religion, gender, age, national origin, gender identity or expression, sexual orientation, genetic factors, pregnancy, physical or mental disability, military/veteran status, or any other factor protected by law.

  • Product Support Specialist

    7 days ago

    San Francisco, California, United States Alchemy Full time

    About the RoleWe are seeking a highly skilled Product Support Specialist to join our Customer Engineering team at Alchemy. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our customers maximize the value they get from our platform.You will work closely with our customers to understand their...

  • Product Leadership

    4 weeks ago

    San Francisco, California, United States The Support Network Full time

    About The Support NetworkWe are a pioneering team of health tech innovators who have collectively secured substantial funding from prominent technology investors, including 8VC, Founders Fund, General Catalyst, Softbank, and many others. As a leadership team, we have built and held pivotal roles at three behavioral health unicorns.Our mission is to dissolve...

  • Application Support Engineer

    4 weeks ago

    San Francisco, California, United States Cirrus Group Consulting Full time

    Join Our Team: Application Support Engineer - Production SpecialistCirrus Group Consulting is on the lookout for a skilled Application Support Engineer specializing in production environments. If you thrive in a fast-paced technological landscape and are eager to contribute to a collaborative team, we encourage you to explore this opportunity.Position...

  • Senior Machine Learning Engineer for Support Products

    2 weeks ago

    San Francisco, California, United States SUPPORT PARENTSGISP Full time

    About the RoleWe are seeking a highly skilled Senior Machine Learning Engineer to join our Community Support team at SUPPORT PARENTSGISP. As a key member of our team, you will be responsible for developing and enhancing machine learning models to drive exceptional service experiences for our community of millions of guests and hosts.Key...

  • Senior Machine Learning Engineer for Support Products

    1 week ago

    San Francisco, California, United States SUPPORT PARENTSGISP Full time

    About the RoleWe are seeking a highly skilled Senior Machine Learning Engineer to join our Community Support team at SUPPORT PARENTSGISP. As a key member of our team, you will be responsible for developing and enhancing machine learning models to drive exceptional service experiences for our community of millions of guests and hosts.Key...

  • Strategic Technical Product Delivery Manager, Community Support AI

    2 weeks ago

    San Francisco, California, United States SUPPORT PARENTSGISP Full time

    About the RoleWe are seeking a highly skilled Strategic Technical Product Delivery Manager, Community Support AI to join our team at SUPPORT PARENTSGISP. As a key member of our organization, you will be responsible for leading the delivery of complex technical products and ensuring that our community support AI initiatives are successful.Key...

  • Production Support Specialist

    4 weeks ago

    San Rafael, California, United States Equator Coffees Full time

    POSITION: Production Support Specialist (entry-level, part-time) CLASSIFICATION : Non-Exempt REPORTS TO: Production & Fulfillment Manager Position Overview Under the guidance of the Production & Fulfillment Manager, the Production Support Specialist will assist in various operational tasks at Equator Coffees. This entry-level role is well-suited for...

  • Enhanced Support Specialist

    2 weeks ago

    San Francisco, California, United States Collaborative Support Programs Full time

    Job SummaryThe Enhanced Support Worker provides direct support, skill development, and community resource linkages to residents who have a psychiatric, substance use disability and/or within the legal system.Key ResponsibilitiesProvide person-centered support to residents, enabling them to live independently and work towards realizing their full...

  • Product Specialist

    2 weeks ago

    San Francisco, California, United States Alchemy Full time

    About the Role**Job Summary**We are seeking a highly skilled Product Specialist to join our Customer Engineering team at Alchemy. As a Product Specialist, you will play a critical role in ensuring a seamless user experience for our customers, from onboarding to ongoing support.**Key Responsibilities**Provide expert technical support to customers within the...

  • Technical Support Specialist

    2 weeks ago

    San Francisco, California, United States Datadog Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our product.Key Responsibilities:Engage with customers via multiple channels to identify and resolve...

  • VRF Product Support Specialist

    3 weeks ago

    San Francisco, California, United States Geappliancesco Full time

    About the RoleWe are seeking a highly skilled Senior Consulting Engineer to join our team at Geappliancesco. As a Senior Consulting Engineer, you will play a critical role in ensuring the serviceability of our VRF HVAC products.Key ResponsibilitiesServiceability Expertise: Provide technical guidance and support to customers, sales teams, and internal...

  • Consumer Storage Product Support Specialist

    3 weeks ago

    San Jose, California, United States Samsung Electronics Full time

    Job Title: Consumer Storage Product Support SpecialistWe are seeking a skilled Consumer Storage Product Support Specialist to join Samsung Electronics. As a Support Specialist, you will be responsible for providing assistance and guidance to consumers regarding our storage products.Key Responsibilities:Assist customers with inquiries about consumer storage...

  • NPI Product Support Specialist

    3 weeks ago

    San Jose, California, United States Veeco Full time

    About VeecoAt Veeco, our work impacts the daily lives of individuals around the globe. We play a pivotal role in the technological advancements that shape our world. Our innovations are integral to the devices we use every day, from smartphones to advanced cloud services, enabling high-speed communication and computing that drive fields like artificial...

  • Support Specialist

    1 week ago

    San Francisco, California, United States Tartine Bakery Full time

    Job SummaryWe are seeking a highly skilled and motivated Support Specialist to join our team at Tartine Bakery. As a Support Specialist, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide top-notch customer service and ensure a positive experience for all...

  • Technical Support Specialist

    1 week ago

    San Francisco, California, United States Datadog Full time

    Technical Support SpecialistAt Datadog, we're looking for a skilled Technical Support Specialist to join our team. As a key member of our Technical Solutions team, you'll play a critical role in educating potential clients and ensuring existing customers are happy and successful.Key Responsibilities:Engage with customers via multiple channels to identify and...

  • Product Support Specialist

    3 weeks ago

    San Diego, California, United States Booz Allen Hamilton Full time

    Job SummaryWe are seeking a highly skilled Product Support Specialist to join our team at Booz Allen Hamilton. As a key member of our acquisition support team, you will provide expert-level support to defense acquisition and sustainment commands with life cycle logistics planning and execution.Key ResponsibilitiesDevelop and implement innovative solutions to...

  • Account Specialist

    6 days ago

    San Francisco, California, United States STAR Autism Support Full time

    Account SpecialistSTAR Autism Support is seeking a highly motivated and results-driven Account Specialist to join our Sales team. As an Account Specialist, you will be responsible for developing and maintaining strong relationships with our current clients, as well as identifying and pursuing new sales opportunities within the assigned territory.Key...

  • IT Support Specialist

    2 weeks ago

    San Francisco, California, United States Waterford Crystal Limited Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Waterford Crystal Limited. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that our computer systems and networks are running smoothly and efficiently.Key ResponsibilitiesTechnical Support: Provide...

  • Customer Support Specialist

    3 weeks ago

    San Diego, California, United States U.S. Legal Support Full time

    Job OverviewAre you passionate about delivering exceptional customer service and possess strong communication skills? Do you enjoy troubleshooting and assisting others?U.S. Legal Support is looking for a Customer Support Specialist who demonstrates excellent listening abilities, attention to detail, and proficient problem-solving skills. The responsibilities...

  • Customer Support Specialist

    3 days ago

    San Francisco, California, United States Abridge Full time

    Job Title: Customer Support SpecialistWe are seeking a highly motivated and customer-focused Customer Support Specialist to join our rapidly growing team at Abridge. As a key member of our support department, you will play a critical role in delivering exceptional customer experiences and helping us scale our business.Responsibilities:Provide timely and...