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Alterations Customer Service Representative
2 months ago
At David's Bridal, we're seeking a skilled Alterations Customer Service Representative to join our team. As a key member of our Alterations department, you'll play a critical role in delivering exceptional customer service and ensuring our customers receive the highest level of care for their alterations needs.
Key Responsibilities:- Welcome and service customers with genuine enthusiasm, adapting your style to suit their needs and resolving conflicts effectively.
- Manage customer flow using our systems to deliver a five-star customer experience.
- Meet all service vows, including preparing, welcoming, meeting needs, and being there for customers, while completing operational checklist tasks and meeting emotional and practical needs.
- Provide an exceptional service experience to multiple customers at once, contributing to the store's achievement of Five-Star Customer Service, and proactively addressing customer concerns with confidence.
- Effectively communicate how alterations can perfect the dress for a customer's event, in partnership with Alterations.
- Promote all alterations services and personalization options.
- Maintain store standards, including cleanliness, organization, and promotional readiness, to support a flawless shopping experience.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to the customer.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Support inventory management by processing special orders, pick-ups, and first-quality standards for all merchandise.
- Support cash wrap behaviors and process transactions with accuracy to ensure every customer feels celebrated.
- Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
- Maintain a clean and well-organized alterations room.
- Perform duties and tasks as assigned by store management.
- Occasionally required to stand, walk, and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist, and stand; move throughout the store; and talk to and hear customers.
- High school diploma or equivalent degree.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system.
We offer a rewarding environment and competitive pay, team bonus, Dayforce Wallet - Get Paid Early, generous team member discount after the first pay period, vision care, supplemental insurances, 401K program, discounts for identity theft protection, home and auto insurance, mobile, legal benefits, and pet insurance.
At David's Bridal, we're committed to embracing diversity, equity, and inclusion, and we strive to build a workforce that reflects the diversity of our customers. We celebrate all forms of diversity and see it as valuable.
