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Pickleball Club Membership Sales Representative

2 months ago

Phoenix, Arizona, United States Center Court Pickleball Club Full time
Job Title: Member Services Associate

**Job Summary:**

The Member Services Associate is a key member of the Center Court Pickleball Club team, responsible for promoting and selling memberships while providing exceptional customer service to current and potential members.

**Key Responsibilities:**

  • Membership Sales:
    • Respond to inquiries from prospective members and provide information about club activities, events, and programs.
    • Conduct tours of the facility and explain membership options and benefits.
    • Process membership applications, payments, and renewals.
  • Front Desk:
    • Handle member concerns, complaints, and suggestions, and escalate issues as needed.
    • Greet and farewell members and guests with a friendly and welcoming demeanor.
    • Manage the front desk: check members in, answer phone calls, and respond to emails.
    • Schedule court reservations and manage court availability.
    • Assist with equipment rentals and retail sales.
  • Ambassador:
    • Ensure all members have a curated experience.
    • Ensure the courts, social area, member lounge, food & beverage area, and locker room are clean and organized.
    • Assist and help manage open play, leagues, and events.
    • Assist and help with ball machine rental use.

**Qualifications:**

  • High school diploma or equivalent required, some college coursework preferred.
  • 1-2 years of sales or customer service experience, preferably in a sports or fitness environment.
  • Excellent communication, interpersonal, and organizational skills.
  • Proficiency in Microsoft Office and database management software.
  • Ability to work flexible hours, including evenings and weekends.
  • Passion for pickleball and a commitment to providing exceptional customer service.

**Physical Requirements:**

  • Ability to stand for extended periods and lift up to 50 pounds.
  • Must be able to move quickly around the facility to assist members and guests.