Lead Customer Service Representative
2 weeks ago
Customer Service Lead Role Overview
Position Title: Customer Service Lead
Job Category: Retail Operations
General Overview:
At Dunn-Edwards, we pride ourselves on being a leader in the paint and coatings industry since 1925. Our commitment to excellence is reflected in our employees and the service we provide to our customers. We foster a culture of growth, encouraging our team members to advance within the company through various career paths, including store operations and corporate roles.
Work Environment:
We value work-life balance, offering a schedule that allows our employees to enjoy their personal time. Our stores operate during standard business hours, closing early in the evening and remaining closed on most major holidays.
Benefits:
We offer a comprehensive benefits package, including health insurance, dental and vision coverage, a 401(k) plan with company matching, and tuition assistance programs.
Key Responsibilities:
- Assist in creating a welcoming shopping experience for all customers.
- Support store management in daily operations and ensure compliance with company standards.
- Demonstrate exceptional customer service skills, providing expert advice and solutions to customer inquiries.
- Manage inventory levels and maintain organized sales and stock areas.
- Lead by example, fostering a positive team atmosphere and guiding store associates during shifts.
Qualifications:
Applicants should possess a high school diploma or GED equivalent. Previous experience in a supervisory role is advantageous. Strong communication skills, both written and verbal, are essential. Bilingual candidates are encouraged to apply.
Core Competencies:
Successful candidates will demonstrate accountability, attention to detail, customer focus, and effective decision-making abilities.
Additional Information:
While this position does not have direct reports, the Customer Service Lead will act as a shift supervisor, guiding team members in the absence of higher management. A valid driver's license is required for this role.
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