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Customer Service Team Lead

2 months ago

San Diego, California, United States LADGOV CORPORATION Full time

Job Title: Customer Service Team Lead

Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at LADGOV CORPORATION. As a key member of our customer support team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Team Leadership
    • Lead a team of customer service representatives to achieve exceptional customer satisfaction and service levels.
    • Provide guidance, coaching, and feedback to team members to ensure they have the skills and knowledge needed to succeed.
  • Customer Service
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
    • Work with customers to understand their needs and provide solutions that meet their expectations.
  • Process Improvement
    • Identify opportunities for process improvements and implement changes to increase efficiency and effectiveness.
    • Collaborate with other teams to ensure that customer service processes are aligned with business objectives.

Requirements

  • Experience
    • Minimum two years of overall telephone operating experience.
    • Specific experience includes one year on a helpdesk, demonstrating knowledge of organizational structures.
    • One or more years of hands-on experience in supervising, organizing, and training staff members.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to lead and motivate a team.
    • Strong problem-solving and analytical skills.