Customer Service Specialist

1 week ago


Wichita Falls, Texas, United States Mass Markets Full time
Mass Markets
  • Job Summary
    • As a Contact Center Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.
    • Key Responsibilities
      • Ensure first call resolution through effective problem-solving and call handling
      • Research systems to find missing information
      • Coordinate with other departments to resolve issues
      • Document and process customer claims
      • Lead fact-finding discussions to determine the best options for the customer
    • Requirements
      • Excellent communication and problem-solving skills
      • Ability to work in a fast-paced environment
      • Strong customer service skills
      • Basic computer skills


Hiring Immediately



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