Customer Service Specialist
1 week ago
- Job Summary
- As a Contact Center Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.
- Key Responsibilities
- Ensure first call resolution through effective problem-solving and call handling
- Research systems to find missing information
- Coordinate with other departments to resolve issues
- Document and process customer claims
- Lead fact-finding discussions to determine the best options for the customer
- Requirements
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong customer service skills
- Basic computer skills
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