Service Advisor
5 days ago
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Love's Travel Stops & Country Stores. As a Service Advisor, you will be the primary point of contact between customers and our sales department, providing exceptional customer service and ensuring customer satisfaction.
Key Responsibilities- Customer Service: Greet customers, address vehicle service needs, and document issues in a professional and courteous manner.
- Sales and Marketing: Provide detailed repair cost estimates, sales promotions, and obtain necessary approvals to drive sales success in our Truck Care facilities.
- Operations Management: Maintain a safe and clean facility, manage employee-vehicle deployment, and ensure efficient operations.
- Communication: Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
- Problem Resolution: Handle customer complaints and resolve concerns in a timely and professional manner.
- Education: High School Diploma or equivalent preferred.
- Experience: 6 months in customer service or sales preferred.
- Skills: Excellent communication and interpersonal skills, strong organizational and multitasking abilities, and effective teamwork skills.
- Physical Demands: Regular talking and hearing, active involvement requiring standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing, frequent lifting/moving of items over 75 pounds.
Job involves exposure to outdoor elements, fumes, particles, moving mechanical parts, vibration, noise, dirt, dust, grime, grease, oil, gas, and cleaning solutions.
BenefitsLove's Travel Stops & Country Stores offers a competitive compensation package, including benefits and opportunities for career growth and development.
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