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Customer Service Representative

2 months ago

Falls Church, Virginia, United States The Sherwin-Williams Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at The Sherwin-Williams Company.

Key Responsibilities
  • Provide exceptional customer service to wholesale and retail customers, ensuring their needs are met and exceeded.
  • Work closely with customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions.
  • Promptly resolve customer concerns and ensure maximum client satisfaction.
  • Stay up-to-date with product features and maintain high-quality and visual standards of products and store.
  • Achieve excellent customer service while consistently meeting sales goals.
Requirements
  • Must be at least 18 years old.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status.
  • Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally.
  • Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications
  • Valid, unrestricted Driver's License.
  • High School diploma or GED.
  • At least one year of experience working in a delivery, retail, or customer service position.
  • Previous work experience selling paint and paint-related products.