Student Services Associate, Hokie One Stop

3 weeks ago


Falls Church, Virginia, United States Commonwealth of Virginia Full time

Job Summary

The Graduate School at Virginia Tech is seeking a highly skilled and service-oriented individual to provide student services in the Hokie One Stop. As a Student Services Associate, you will be an integral part of the public-facing team, representing the university's commitment to customer service and student success.

Key Responsibilities

  • Provide comprehensive student services and support to students, visitors, and the university community.
  • Assist and advise students on academic records, registration, financial aid, and student accounts.
  • Curate and distribute weekly newsletters to graduate students in the region.
  • Manage the Hokie One Stop physical space and ensure compliance with university regulations and policies.
  • Participate in and contribute to Graduate School programs and initiatives.

Requirements

  • Bachelor's degree or equivalent level of training and experience.
  • Direct customer service experience.
  • Knowledge of current desktop computing platforms and willingness to learn specialized incident-management software.
  • Demonstrated ability to think critically and problem-solve.
  • Excellent communication skills and attention to detail.

About Virginia Tech

Virginia Tech is a comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world. We are dedicated to knowledge, discovery, and creativity, and we offer a diverse range of academic programs and research opportunities.


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