Bilingual Customer Support Specialist

3 days ago


Marquand, Missouri, United States Contact Government Services, LLC Full time
About the Job: Contact Government Services, LLC is looking for a highly motivated Bilingual Customer Service Representative to support our government-contracting portfolio. As a key member of our team, you will be responsible for providing exceptional customer service and support to the public. Your expertise in both English and Spanish will enable you to effectively communicate with customers and provide solutions to their inquiries.

Responsibilities:
  • Respond to customer inquiries via phone and email.
  • Utilize a knowledge base to research and resolve customer issues.
  • Maintain accurate records of customer interactions in our database.

Qualifications:
- Bilingual fluency in English and Spanish (written and verbal)
- High school diploma or equivalent required
- Minimum of two years' experience in customer service, call centers, or contact centers
- Public Trust Security clearance eligibility required

Benefits: Competitive salary ($31,546.67 - $40,560), comprehensive benefits package, including health, dental, and vision insurance, life insurance, 401(k), flexible spending account, and paid time off.

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