Federal Agency Customer Service Associate

5 days ago


Marquand, Missouri, United States Contact Government Services, LLC Full time
Customer Service Opportunity: Join our dynamic team at Contact Government Services, LLC as a Bilingual Customer Service Representative. You will play a critical role in supporting our government-contracting portfolio by providing exceptional customer service and support to the public. Your bilingual skills in English and Spanish will enable you to excel in this position and contribute to our team's success.

Key Responsibilities:
  • Answer customer inquiries via phone and email.
  • Apply problem-solving skills to resolve customer issues efficiently.
  • Maintain accurate records of customer interactions in our database.

Requirements:
- Bilingual fluency in English and Spanish (written and verbal)
- High school diploma or General Educational Development (GED) certificate
- At least two years of customer service, call center, or contact center experience
- Eligibility for Public Trust Security clearance required

Compensation: Competitive salary range ($31,546.67 - $40,560), comprehensive benefits package, and opportunities for professional growth.

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