Rental Housing Support Specialist

3 weeks ago


Marquand, Missouri, United States Leidos Full time

We're looking for a skilled Rental Housing Support Specialist to join our team at the FHA Resource Center in Indianapolis, IN. As a key member of our Customer Service team, you'll play a critical role in delivering exceptional support to renters, tenants, and property managers.

With a starting salary of $18-$20 per hour and benefits on day one, you'll enjoy a comprehensive compensation package that includes medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans. Our comprehensive training program will equip you with the skills and knowledge needed to excel in this role.

Your primary responsibilities will include:

  • Responding to customer inquiries and resolving issues in a timely and professional manner.
  • Providing information and resources to customers to deliver exceptional customer service.
  • Documenting customer interactions in an internal database.

To be successful in this role, you'll need:

  • The ability to navigate multiple computer systems and applications.
  • Excellent communication and interpersonal skills.
  • A strong understanding of housing and urban development policies and procedures.

Our ideal candidate will possess a high school diploma or GED certificate, minimum 2 years of property management experience, and 1 year of contact center experience or telephone customer service experience. Bilingual (English and Spanish) is a plus

In return for your hard work, you can look forward to a supportive work environment, opportunities for growth and development, and a chance to make a meaningful impact in the community.



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