Bilingual Support Specialist
3 days ago
About the Role
Leidos is a leading provider of innovative solutions to make the world safer, healthier, and more efficient through technology, engineering, and science.
We are seeking a highly skilled Bilingual Support Specialist to join our team in Indianapolis, IN. As a key member of our Customer Service team, you will play a critical role in providing exceptional service to clients across the country.
Job Summary
The successful candidate will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home.
Key Responsibilities
- Respond to calls and emails from the public on housing and FHA mortgages
- Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
- Deliver excellent customer service in a high-volume call center, including responding to customer complaints
- Document customer email and phone communications within an internal database
Requirements
- High School diploma or General Educational Development (GED) certificate
- Minimum of 2 years of contact center experience or telephone customer service experience
- Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation
- Bilingual (English & Spanish) verbal and written
What We Offer
- $18.00 per hour
- A Monday - Friday schedule with no weekend work
- Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
- Immediate and ongoing training to support your success
- Discounted Leidos stock purchase and other Employee Discounts
- Company-wide career mobility
- Company-sponsored Public Trust eligibility upon hire
- Eligibility for a $3,000 referral bonus
- Voluntary overtime may be available based on business needs
- Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
- 10 paid holidays per year
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