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Housekeeping Operations Manager

4 weeks ago

Miami, Florida, United States Marriott Full time
Job Summary

The Housekeeping Manager is responsible for overseeing the daily operations of the Housekeeping Department, ensuring that guestrooms, public spaces, and employee areas are clean and well-maintained. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Supervise daily housekeeping shift operations and ensure compliance with all housekeeping policies, standards, and procedures.
  • Schedule employees according to business demands and monitor employee time and attendance.
  • Verify guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Conduct periodic departmental audits to ensure adherence to all standards.
  • Inspect guestrooms daily and verify stock inventory to confirm adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public spaces.
  • Understand the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Verifies all employees have proper supplies, equipment, and uniform.
  • Communicates areas that need attention to staff and follows up to verify understanding.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
  • Collaborates with the Director of Housekeeping on ways to continually improve departmental performance.
  • Assist with recruiting, hiring, training and performance management, motivation and succession planning for all leaders and associates.
  • Actively participate in daily briefings and meetings.
  • Participate proficiently in functions outside one's department when called upon.
Requirements
  • Minimum 2-3 years of Housekeeping Manager experience in a hotel or equivalent.
  • Professional demeanor appropriate for a luxury environment.
  • Ability to communicate clearly with guests, associates, and housekeeping staff.
  • Ability to handle a multitude of tasks in an ever-changing environment.
  • Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests.
Education
  • High school diploma or GED; 2 years' experience in the housekeeping or related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
Skills and Abilities
  • Ability to communicate in the English language. Second language is a plus.
  • Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
  • Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.
  • Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
Physical Requirements
  • Able to work in a fast-paced environment.
  • Must be physically fit to lift, pull, and push items up to 50 pounds.
  • Also requires standing/walking/reaching and bending throughout shift.

This company is an equal opportunity employer.