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Bilingual Medical Appointment Coordinator

2 months ago

San Antonio, Texas, United States Quantum Pain and Orthopedic Full time
Position Overview

Quantum Pain and Orthopedics is a leading outpatient clinical network dedicated to providing exceptional healthcare in a compassionate environment. We prioritize diversity, ethics, and teamwork within our organization. Join us at Quantum Pain and Orthopedics and discover your potential.

We are currently seeking a Full-Time Bilingual Medical Appointment Coordinator to join our team. This role involves managing patient check-outs and understanding their needs to effectively organize and schedule medical procedures.

Key Responsibilities:

  • Engage with all relevant parties regarding patient care and scheduled procedures.
  • Ensure all necessary documentation is collected and verified.
  • Confirm that all authorizations are secured prior to scheduling.
  • Manage scheduling and rescheduling of patient follow-ups and procedures.
  • Coordinate transportation for patients requiring assistance.
  • Provide patients with essential information and instructions ahead of their procedure dates.
  • Follow up on patients who cancel or do not show up for appointments.
  • Facilitate patient check-out processes.
  • Transmit prescriptions to pharmacies via fax or email.
  • Assist in managing patient flow during appointments.
  • Respond to phone inquiries professionally.
  • Update patient information in the database accurately.
  • Travel between various locations as required.
  • Be flexible with scheduling to accommodate organizational needs.
  • Perform additional duties as assigned.

Qualifications:

  • Familiarity with administrative and clerical processes, including word processing and record management.
  • Proficient in Microsoft Office Suite, including Outlook, Excel, Word, and eCW.
  • Meticulous attention to detail and thoroughness in task completion.
  • Ability to work independently with minimal supervision.
  • Exceptional customer service skills and telephone etiquette.
  • Professional communication skills with patients.
  • Bilingual proficiency in English and Spanish.

Education and Experience:

  • High School diploma; some college education preferred.
  • 1-2 years of experience in a medical office scheduling environment.

Benefits Offered:

  • Multiple Medical Plans
  • Dental and Vision Plans
  • Employee Assistance Program
  • Short and Long-Term Disability Insurance
  • Life Insurance Options
  • 401(k) Plan with a 2-year vesting period
  • Paid Time Off and Holidays

For further details, please refer to our website.

Compensation will be determined based on the applicant's education, experience, skills, and alignment with market standards.

Job Posted by ApplicantPro