Bilingual Scheduling Coordinator

1 week ago


San Antonio, Texas, United States SafeRide Health Full time
Job Summary

We are seeking a highly skilled Scheduling Analyst to join our team at SafeRide Health. This role will be responsible for developing and maintaining optimal schedules for our Call Center staff to ensure we meet our SLAs.

Key Responsibilities
  • Communication: Establish and maintain strong relationships with Call Center and BPO leadership via verbal and written communication.
  • Developing Strong Working Relationships: Develop and maintain strong working relationships with all levels of employees & management from multiple departments and multiple sites to ensure up-to-date schedules within NICE.
  • Coordination: Provide and complete regular scheduling responsibilities, provide schedule analysis and staff recommendations to meet call center SLAs between both BPO and SafeRide staff.
  • Issue Resolution: Collaborate with internal and external BPO teams to swiftly address real-time issues and intake agent concerns about scheduling discrepancies.
Requirements
  • High School Diploma or equivalent
  • Bilingual: Fluent in both English and Spanish
  • A basic understanding of various medical terminology
  • Showcase a positive attitude and genuine empathy in interactions
About Us

SafeRide Health is a technology and services company dedicated to eliminating barriers in healthcare accessibility. We enhance the delivery of non-emergency medical transportation across America, ensuring that no patient is left behind.



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