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Operations Support Specialist

2 months ago

Madison, Wisconsin, United States Metcalfe's Market Full time
Job Summary

We are seeking an experienced Operations Support Specialist to join our team at Metcalfe's Market. As a key member of our operations team, you will play a critical role in optimizing daily activities, performance, and profitability of our retail stores.

Key Responsibilities
  • Strategic Initiative Planning: Plan, prioritize, and execute strategic initiatives in a timely and efficient manner to drive business growth and improvement.
  • Operational Analysis: Research, analyze, and document proposed initiatives to solve complex problems and develop operational efficiencies, with a focus on perishable grocery management.
  • Specialized Initiatives: Facilitate and follow-through on specialized initiatives assigned by operations leadership, ensuring timely completion and effective implementation.
  • Standard Operating Procedures: Create, maintain, and update standard operating procedures to ensure consistency and efficiency across all stores.
  • Departmental Coordination: Coordinate with various departments to achieve optimal work production and ensure seamless operations.
  • Training and Development: Collaborate with Store Directors, Director of Employee Development, Marketing, and owners to ensure training, skills, and tools are utilized to maintain optimal functioning and profitability.
  • Culture and Customer Service: Lead, coach, teach, and reinforce Metcalfe's Market culture, customer service, and performance expectations to all employees.
  • Talent Development: Train and coach others to develop talent in-store, serving as a mentor to staff and management.
  • Financial Management: Provide expert knowledge through instruction, coaching, and development to enable department managers to achieve store objectives, including sales planning, ordering, inventory management, merchandising, and labor scheduling.
  • Quality and Customer Service: Set and monitor standards regarding quality, variety, and general appearance of products, store conditions, and levels of customer service, ensuring the highest level of customer satisfaction.
  • Market Trends and Industry Forecasts: Stay up-to-date with current market trends and industry forecasts to inform business decisions and drive growth.
Requirements
  • Education: Bachelor's Degree required or equivalent education/experience.
  • Experience: 5 years of perishable grocery retail management/leadership experience preferred, with 2+ years of perishable grocery management/leadership experience required.
  • Skills: Ability to multi-task several initiatives, work independently, and effectively present information to leadership.
  • Technical Skills: Intermediate use of Microsoft software programs, including Excel, Word, and PowerPoint.