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Customer Service Supervisor

2 months ago


Plano, Texas, United States Advanced Connectivity Full time
Job Title: Customer Service Supervisor - Lead

Job Summary:

We are seeking a highly skilled and experienced Customer Service Supervisor - Lead to join our team at Advanced Connectivity. As a Customer Service Supervisor - Lead, you will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences and drive business growth.

Key Responsibilities:

  • Team Leadership: Lead a team of customer service representatives to achieve high levels of customer satisfaction and business growth.
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Training and Development: Develop and deliver training programs to enhance the skills and knowledge of customer service representatives.
  • Performance Management: Manage the performance of customer service representatives, providing feedback and coaching to help them improve their performance.

Requirements:

  • Experience: 5 years of experience in customer service, with at least 2 years of experience in a supervisory role.
  • Education: Bachelor's degree in a related field, such as business or communications.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Knowledge: Strong knowledge of customer service principles and practices, with the ability to apply this knowledge to drive business growth.

What We Offer:

  • Competitive Salary: $49,000 - $70,000 per year, depending on experience.
  • Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth: Opportunities for professional growth and development, with a focus on advancing your career in customer service.

Work Environment:

As a Customer Service Supervisor - Lead at Advanced Connectivity, you will work in a fast-paced and dynamic environment, with a focus on delivering exceptional customer experiences and driving business growth. You will be part of a team that is passionate about customer service and committed to excellence.

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].