Customer Service Representative

4 weeks ago


Plano, Texas, United States PROSPERITY BANK Full time

Job Overview:

Prosperity Bank is seeking a skilled Customer Service Representative to provide exceptional support to our customers through inbound calls. As a key member of our team, you will be responsible for guiding customers through our products and services, resolving issues, and building long-lasting relationships.

Responsibilities:

  • Deliver timely and accurate customer service to all customers.
  • Resolve problems through active listening, empathy, and effective communication.
  • Maintain a comprehensive knowledge of our systems and products.
  • Update customer information during and after each call.
  • Meet personal and team call handling goals.
  • Notify supervisors of any problems or unusual matters.

Requirements:

  • High school diploma or equivalent.
  • 1 year of experience in customer service, preferably in a call center or banking environment.
  • Advanced computer skills and proficiency in using multiple screens.
  • Effective communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.

Work Schedule:

Monday - Friday, 9:00 AM - 1:00 PM, with rotating Saturdays from 9:00 AM - 5:00 PM.



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