Front Desk Supervisor

2 days ago


Conshohocken, Pennsylvania, United States StretchLab Full time
Job Title: Front Desk Supervisor/Sales Lead

At StretchLab, we're seeking a highly motivated and sales-driven individual to join our team as a Front Desk Supervisor/Sales Lead. As a key member of our studio team, you will be responsible for assisting the General Manager with new membership sales, booking intro classes, and managing the front desk to provide exceptional customer service.

Responsibilities:
  • Assist the General Manager with lead generation, follow-up, and close sales
  • Book and confirm intro classes to ensure a seamless customer experience
  • Manage the front desk to greet and check-in clients and prospects, providing a warm and welcoming atmosphere
  • Conduct tours of the facility, establishing relationships and targeting individual needs and wants
  • Maintain a high level of personal sales production, meeting monthly sales quotas
  • Emphasize and enforce the objectives of the club as a fitness and wellness provider
  • Present available services to current or prospective members, highlighting the benefits of our unique stretching experience
  • Book quality appointments to achieve sales goals and follow-up with leads and missed intro classes
  • Participate in special events to promote the club and enhance the customer experience
  • Ensure the studio is clean and tidy, maintaining a professional and inviting environment
Requirements:
  • Excellent sales, communication, and customer service skills
  • Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail
  • Ability to learn and use the ClubReady software system
  • Ability to stand or sit for up to 8 hours throughout the workday
  • Must be fluent in English and have excellent communication skills via in-person, phone, and email
  • Must be able to work under pressure and meet tight deadlines
  • Must have proficient computer skills
  • Daily and/or occasional travel may be required
Compensation & Perks:
  • Competitive compensation based on experience
  • Free or discounted memberships
  • Commission paid on sales
  • Opportunity for a bonus based on performance
  • Huge opportunities for growth within the studios, including additional sales and management opportunities

At StretchLab, we're committed to providing a unique and exceptional experience for our clients. If you're a motivated and sales-driven individual who is passionate about fitness and customer service, we encourage you to apply for this exciting opportunity.



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