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Guest Services Supervisor

2 months ago

Conshohocken, Pennsylvania, United States StretchLab Full time

Company Overview:
StretchLab is a leading provider of personalized assisted stretching services, dedicated to enhancing the well-being of our clients. Established in 2015, we pride ourselves on our commitment to fitness and community engagement.

Position Overview:
The Front Desk Supervisor/Sales Lead plays a crucial role in supporting the General Manager with membership sales and ensuring a welcoming environment for clients. This position involves attracting new members to the studio and facilitating their introduction to our services.

Key Responsibilities:
1. Assist the General Manager in the sales process, including lead generation and follow-up.
2. Schedule and confirm introductory classes for prospective members.
3. Manage front desk operations, greeting and checking in clients and visitors.
4. Conduct facility tours, building rapport with potential clients while addressing their specific needs.
5. Maintain personal sales targets and contribute to the overall success of the studio.
6. Promote the studio's services to both current and prospective members.
7. Organize and participate in promotional events to enhance community engagement.
8. Ensure the studio environment is clean, organized, and inviting.
9. Perform additional duties as assigned.

Qualifications:
- Strong sales, communication, and customer service skills are essential.
- Goal-oriented with a proven ability to meet sales targets.
- Familiarity with fitness concepts is preferred but not mandatory.
- Proficient in using software systems for scheduling and client management.
- Ability to work effectively under pressure and manage multiple tasks.
- Must possess excellent verbal and written communication skills in English.

Compensation and Benefits:
- Competitive hourly wage based on experience.
- Opportunities for commission on sales and performance bonuses.
- Complimentary or discounted memberships.
- Potential for career advancement within the organization.

At StretchLab, we believe in the transformative power of stretching and are committed to providing our clients with exceptional service and expertise.