Account Manager V Commercial Strategic Labor Trust

17 hours ago

Pasadena, California, United States Kaiser Permanente Full time
Job Summary:

In this pivotal role, you will be responsible for driving complex sales and retention strategies for Kaiser Permanente's largest accounts. This includes developing and implementing multi-year benefits strategies, partnering with customer organizations and key stakeholders to develop and execute reposition and growth strategies, and driving the renewal sales negotiation to achieve business goals. You will also guide internal partners in executing customized account strategies, provide exemplary service in a complex customer environment, and drive strategy and expansions into other KP regions, ancillary products, and new populations of eligibles.

Key Responsibilities:
  1. Promote learning in others by communicating information and providing advice to drive projects forward.
  2. Build relationships with cross-functional stakeholders.
  3. Listen, respond to, seek, and address performance feedback.
  4. Provide actionable feedback to others, including upward feedback to leadership and mentors junior team members.
  5. Practice self-leadership, create and execute plans to capitalize on strengths and improve opportunity areas, and influence team members within assigned teams or units.
  6. Adapt to competing demands and new responsibilities, adapt to and learn from change, challenges, and feedback.
  7. Model team collaboration within and across teams.
  8. Conduct or oversee business-specific projects by applying deep expertise in subject areas, promote adherence to all procedures and policies, and partner internally and externally to make effective business decisions.
  9. Develop work plans to meet business priorities and deadlines, coordinate and delegate resources to accomplish organizational goals, recognize and capitalize on improvement opportunities, evaluate recommendations made, and influence the completion of project tasks by others.
  10. Drive a positive customer experience and market turnaround expectations by building and maintaining strategic relationships with customers, consultants, brokers, and/or channels, acting as the KP representative to drive contract, benefit/service, and renewal activities, demonstrating highly advanced product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving complex questions or concerns, and demonstrating a highly advanced understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals.
  11. Demonstrate commitment to KP sales and retention goals by implementing complex strategies to meet or exceed targets for retention and growth for accounts in the Book of Business, documenting progress on Key Performance Indicators (KPIs), maintaining updated Customer Relationship Management (CRM) platform, and guiding others to do the same, and driving the sustained growth and competitive position of KP in the market.
  12. Contribute to the execution of sales and renewals by collaborating across teams to drive the RFR process for complex accounts, following established timelines and best practices, driving complex sales and renewals including administration, negotiations, and presentations, and rate product and benefit/service validation, driving task progress across functions to facilitate the negotiation of complex and/or custom contracts and pricing, and developing and implementing strategies for cross-sell and upsell to increase growth and retention.
  13. Support internal and external communication by driving collaboration across functions to develop account strategy, guiding the flow of information across functions to advance the process of meeting deadlines and objectives, providing highly advanced recommendations to customer channels on all aspects of health benefits/services strategy and offering, and representing the marketplace perspective to inform strategic direction and decision-making of senior leadership.
Requirements:

Minimum three (3) years of experience in a leadership role with or without direct reports. Bachelor's degree in Marketing, Finance, Business Administration, or related field and minimum seven (7) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field, or minimum ten (10) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.

Knowledge, Skills, and Abilities (KSAs): Change Management; Negotiation; Customer Data; Benefits/Services; Benefits/Services Presentations; Brand Strategy; Market Research; Persuasion; Sales Operations; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service; Underwriting.

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