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Strategic Account Manager
2 months ago
In this pivotal role, you will be responsible for developing and executing complex sales and retention strategies for Kaiser Permanente's largest commercial accounts. This includes creating multi-year benefits strategies, partnering with customer organizations and key stakeholders to drive growth and retention, and guiding internal partners in the execution of customized account strategies. You will also be responsible for driving strategy and expansions into new markets, guiding cross-functional teams, and maintaining advanced knowledge of market intelligence and customer insights.
Key Responsibilities:- Promote learning and development within the team by communicating information and providing guidance.
- Build and maintain relationships with cross-functional stakeholders to drive business results.
- Listen, respond to, and seek feedback to drive project forward.
- Adapt to competing demands and new responsibilities while maintaining a focus on team collaboration.
- Conduct or oversee business-specific projects by applying deep expertise in the subject area.
- Partner internally and externally to make effective business decisions and drive sales and retention growth.
- Develop and implement strategies to meet or exceed targets for retention and growth.
- Minimum three years of experience in a leadership role with or without direct reports.
- Bachelor's degree in Marketing, Finance, Business Administration, or related field, or minimum seven years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
- Knowledge, Skills, and Abilities (KSAs): Change Management, Negotiation, Customer Data, Benefits/Services, Benefits/Services Presentations, Brand Strategy, Market Research, Persuasion, Sales Operations, Sales Opportunity Orchestration, Sales/Partnership Strategy and Techniques, Customer Experience, Goal Setting, Member Service, Underwriting.
Kaiser Permanente is a leading healthcare organization dedicated to providing high-quality, patient-centered care. We are committed to making a positive impact in the lives of our members and the communities we serve.
