Field Application Specialist

3 weeks ago


San Francisco, California, United States DISPENDIX GmbH Full time

We are seeking a highly skilled Field Application Specialist & Field Service Engineer LAB AUTOMATION & BIOTECH to join our team at DISPENDIX GmbH. As a key member of our global applications team, you will be responsible for supporting our rapidly growing customer base with meaningful content and materials for our innovative liquid handling portfolio.

Key Responsibilities:

  • Responsible for entire customer success continuum including installation, training, applications development, and service support
  • Understand customer application requirements and translate to high-quality pre-sales support, as well as installation and training sessions to facilitate customer onboarding
  • Develop applications with customers and ensure customer success in the context of our target markets (e.g. genomics and drug discovery)
  • Document and manage applications and service caseload in salesforce platform including site visit, installation, and application reports
  • Technical service, maintenance and repairs of our liquid handling equipment
  • Work closely with key stakeholders in the company to drive customer satisfaction, communicate challenges, and share customer success stories

Requirements:

  • Bachelors degree in Biology, Engineering or related field
  • Technical expertise working in the laboratory in the biotech field
  • Knowledge of drug discovery and genomics workflows is strongly preferred
  • Experience with liquid handling is strongly preferred
  • Experience developing automated methods on liquid handlers, especially liquid class development preferred
  • Proficiency in Salesforce preferred
  • Proficiency in Microsoft Office Suite
  • Proficiency in English

What We Offer:

  • Joining DISPENDIX GmbH means being part of something big and shaping the future of medicine
  • We are a fast-growing life sciences company with award-winning products and a fun, cool team that is friendly and supportive
  • Health Care: The health of our employees is important to us. It is possible to participate Medical, Dental or Vision plans offered by our insurance partner as well as in Life, Disability and Voluntary plans.
  • 4O1K: The future of our employees is also important to us. That is why we offer 4O1K plans with a match up to 6%
  • Agile start-up culture: being a dynamic and international company and still benefit from a flat organizational structure
  • Freedom: There is a lot of opportunity to get involved in new projects and have an impact
  • Flexible working: We focus on results not working hours, we want our employees to be as productive and happy as possible
  • Team building: Teamwork is a top priority for us We are open-minded, help each other and enjoy organizing team events


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