Field Support Specialist

4 days ago


San Francisco, California, United States Antech Diagnostics Full time
Job Summary

We are seeking a highly skilled Field Support Specialist to join our team at Antech Diagnostics. As a Field Support Specialist, you will play a critical role in supporting our field sales activity by providing outstanding installation, onboarding, and training, as well as ongoing relationship management with our customers.

Key Responsibilities
  • Provide hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services.
  • Deliver detailed end-user hands-on technical and staff training for these services.
  • Walk customers through software installation and launch newly-installed programs and analyzers for the first time.
  • Send technical documentation to customers and end-users and make recommendations to associates or customers.
  • Bring our customer support vision to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from onboarding to relationship management to escalated support needs.
Requirements
  • BS/BA degree in a related field preferred, or combination of education and industry experience.
  • 4+ years relevant technical experience with demonstrated success.
  • Previous veterinary medicine background preferred, and prior customer service preferred.
  • IHD diagnostics experience: collection, preparation, testing, etc.
Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment.

The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 50 pounds. The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate.

The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.



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