Administrative Assistant II

3 weeks ago


Los Angeles, California, United States Heluna Health Full time
Job Summary

This is a time-limited position available for a 1-year term, with the possibility of extension contingent upon available funding. The Administrative Assistant II will be assigned to a special project within the County-Wide Benefits Entitlement Services Team (CBEST), providing programmatic, clerical, administrative, and client-based services to support processing client applications for SSI, SSDI, CAPI, and/or Veteran Disability benefits.

Key Responsibilities
  • Research and evaluate federal, state, and County policies and benefits information to resolve complex disability claims.
  • Conduct interviews with clients to screen for eligibility and collect necessary information for applications.
  • Review and analyze medical records for application narratives.
  • Manage enrollment and exit processes for CBEST clients.
  • Process benefit applications and appeals for SSI/SSDI and CAPI.
  • Advise clients on benefit rights and responsibilities.
  • Collaborate with CBEST Legal Services for quality assurance of applications.
  • Utilize HFH databases to track client assignments and document case notes.
  • Communicate regularly with stakeholders to resolve claim issues and support client needs.
  • Assist with data entry and report preparation as needed.
Requirements
  • Excellent customer service skills.
  • Strong organizational and communication skills.
  • Ability to make thoughtful decisions and exercise sound judgment.
  • Adept at capturing feedback and using diplomacy.
  • Two years of experience in a highly responsible secretarial capacity.
  • A valid California Class C Driver License.
  • Successful clearance of a health clearance and live scan process.


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