Operations Coordinator

2 weeks ago


Reno, Nevada, United States Westinghouse Electric Company Full time

Dispatch Role Overview

Westinghouse Electric Company is seeking a skilled Dispatch professional to support our mission to provide clean energy solutions. As an Operations Coordinator, you will play a critical role in ensuring the efficient dispatch of outage trouble calls and prioritizing emergency work for first responders.

Key Responsibilities

  • Monitor and analyze outage calls to determine the location of problems and prioritize work accordingly.
  • Communicate with customers to understand their power issues and provide timely resolutions.
  • Collaborate with the team to ensure adequate staffing levels, particularly during weather-related situations.

Requirements

  • High School Graduate or equivalent.
  • Experience in 911 dispatch centers, utility dispatch, or call center customer service.
  • Excellent multi-tasking and computer-based skills, including typing and data analysis.
  • Strong customer service skills and ability to work in a fast-paced environment.


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