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Assistant General Manager

2 months ago

Lubbock, Texas, United States American Campus Communities Full time
About the Role

We are seeking an experienced and motivated Assistant General Manager to join our team at American Campus Communities. As a key member of our property administration team, you will be responsible for assisting the General Manager with the supervision of business operations, including but not limited to:

  • Recruiting and Hiring: Coordinate the majority of recruiting efforts for vacant positions, including screening, communicating with candidates, and scheduling interviews.
  • Community Assistant Program: Direct oversight of the Community Assistant Program, including hiring, training, and development, scheduling, task delegation, one-on-one meetings, and performance evaluations.
  • Social Media and Marketing: Ensure social media is captured, scheduled, and published per social media community guidelines, and assist with planning and executing community events and marketing initiatives.
  • Customer Service: Ensure strong customer service in meeting resident needs related to general resident communications, roommate mediation, community standards questions and/or violations, and resident satisfaction.
  • Facilities and Maintenance: Communicate with the facilities team to ensure timely work-order completion, turn-around periods, and resident satisfaction.
  • Staff Development: Conduct weekly staff meetings and plan and host regular staff trainings as directed by leadership.
  • Community Representation: Serve as a community representative to the university and local businesses as needed and/or requested.
About American Campus Communities

At American Campus Communities, we are committed to a culture of inclusion, diversity, and equality in the workplace and our communities. We are dedicated to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all. Our core values include:

  • Inclusion and Diversity: We are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities.
  • Community Pride: We take pride in our community and strive to create a welcoming and inclusive environment for all residents and staff.
  • Representative and Liaison: We serve as an American Campus representative and liaison in all interactions.
  • Compliance and Quality: We comply with the Photo, Video and Voice Recording Policy and strive for quality in all aspects of our operations.
Requirements

To be successful in this role, you will need:

  • Education: A Bachelor degree in business or a related field, or 2 years' experience in the student/multi-family housing industry, or an equivalent combination of education and experience.
  • Leadership Skills: Proficient leadership skills and the ability to work independently.
  • Skills and Knowledge: Skills in residence life, facility management, leasing and marketing, budgeting, supervision, business administration, public relations, or a combination of business and student housing experience.
Benefits

We offer a comprehensive benefits package, including:

  • Dental: Comprehensive dental insurance.
  • Vision: Comprehensive vision insurance.
  • 401(k): A 401(k) retirement savings plan with company match.
  • Medical and Dependent Care Flexible Spending Accounts: Flexible spending accounts for medical and dependent care expenses.
  • Life Insurance: Life insurance with company-paid coverage.
  • Sick Leave: Paid sick leave.
  • Paid Time Off: Paid time off for vacation, holidays, and personal days.
  • Paid Maternity Leave: Paid maternity leave.
  • Health Insurance: Comprehensive health insurance.
  • Short-Term and Long-Term Disability: Short-term and long-term disability insurance.