Customer Order Management Specialist
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Order Management Specialist to join our team at Katalyst Healthcares and Life Sciences. In this role, you will be responsible for ensuring accurate order fulfillment, resolving sales order issues, and working with distribution centers to support on-time delivery.
Key Responsibilities
- Order Management: Ensure accurate order fulfillment, resolve sales order issues, and manage short-supply situations, backorders, and manual allocations.
- Customer Service: Handle all customer contacts professionally and courteously, and compose accurate, prompt, and appropriate replies to all customer contacts.
- Supply Chain Operations: Work with distribution centers to support on-time delivery and other company key performance indicators.
- ERP System Management: Modify orders in the ERP systems, warehouse management, and transit management systems per regional requirements.
Requirements
- A high school diploma plus 3 years of experience.
- Minimum of 1 year experience with ERP system(s).
- Minimum of 2 years' experience in a similar role (export, logistics, order management, customer service).
- Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical).
- Team player with impactful verbal and written communication skills.
- Ability to influence without authority.
- Strong attention to detail.
- Strong customer focus and a track record of implementing best-in-class service levels.
- Ability to build strong relationships with relevant stakeholders.
- Skillful at setting priorities, meeting deadlines, and managing multiple tasks.
- Versatile learner with the ability to function in a changing environment.
- Action-oriented and results-driven, independently seek continuous improvement opportunities.
- Must be self-motivated and can be productive with little or no direct supervision.
- Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook).
- Beginner to Advanced Microsoft Excel skills preferred.
About Katalyst Healthcares and Life Sciences
Katalyst Healthcares and Life Sciences is a leading provider of healthcare solutions. We are committed to delivering high-quality products and services to our customers. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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