Insurance Customer Service Representative

2 weeks ago


Hudson, Iowa, United States Black Hawk Insurance Services Full time
Job Description

At Black Hawk Insurance Services, we're dedicated to delivering exceptional customer service with a personal touch. As a Client Service Agent, you'll be the frontline of our organization, responsible for providing top-notch service to our clients while fostering strong relationships built on trust and reliability.

Key Responsibilities

Provide exceptional customer service to clients, addressing their inquiries and ensuring their needs are met.
Handle administrative tasks related to updating policies, managing client information, and processing documentation.
Resolve client issues effectively and efficiently, ensuring a positive experience for all customers.
Build rapport and maintain relationships with clients through proactive communication and personalized service.
Maintain accurate records of client interactions, policy details, and any relevant information.

Requirements

Previous experience in customer service or a related field is advantageous.
Excellent verbal and written communication skills to interact effectively with clients.
Ability to manage and organize client information and policy details accurately.
Maintain a professional demeanor and customer-focused attitude at all times.
Collaborate with team members to ensure a seamless customer experience.
Comfortable using basic computer programs and systems.
Property & Casualty Insurance license will be required after hire.

Benefits

Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Mon-Fri Schedule
Retirement Plan
Birthday Holiday

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