Sales and Customer Support Representative

5 days ago


Austell, Georgia, United States Pratt Industries Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Pratt Industries. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries and complaints, and maintaining accurate records.


Key Responsibilities

Your primary responsibilities will include:

  • Taking and processing customer orders.
  • Addressing customer inquiries and complaints in a timely and professional manner.
  • Maintaining accurate and up-to-date customer files.
  • Processing billing and coordinating accounting credits.
  • Tracking warehouse items to ensure availability and agreed-upon minimum/maximum levels.

Requirements and Qualifications

To be considered for this role, you will need:

  • A high school diploma or equivalent.
  • Experience working in a manufacturing environment (desired).
  • Strong communication and problem-solving skills.
  • The ability to work accurately and efficiently in a fast-paced environment.

Compensation and Benefits

As a valued member of our team, you can expect to receive a competitive salary ($45,000 - $60,000 per year), paid holidays from day one, insurance benefits within one month of hire, 401(k) with match after three months, and paid vacation days after six months. You will also have opportunities for professional growth and development, including tuition reimbursement and paid childbearing and parenting leave after 12 months.



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