Customer Service Professional

5 days ago


Austell, Georgia, United States Pratt Industries Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Pratt Industries. This is an exciting opportunity for a motivated individual to work in a dynamic environment and contribute to the success of our company.


Job Summary

The successful candidate will be responsible for taking and processing customer orders, addressing customer inquiries and complaints, and maintaining customer files. Additionally, they will need to place orders on a timely basis, process billing, handle customer complaints, and track warehouse items to ensure availability and agreed-upon minimum/maximum levels.


Responsibilities
  • Take customer orders either directly from customers or sales representatives.
  • Place orders on a timely basis for purchases of materials and supplies to be used in production.
  • Process billing.
  • Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
  • Maintain customer files.
  • Process new items.
  • Process purchase orders.
  • Coordinate accounting credits.
  • Record and distribute customer order changes.
  • Fax confirmations to customers.

Requirements

To be successful in this role, you will need:

  • A high school diploma or GED.
  • Experience working in a manufacturing environment (preferred).
  • Computer data-entry experience (preferred).
  • Experience in the corrugated box industry (preferred).

Working Conditions

This is a regular full-time position, and you can expect to work in a fast-paced environment with varying levels of noise and humidity.



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