Customer Service Coordinator

5 days ago


Austell, Georgia, United States Pratt Industries Full time
Job Title

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pratt Industries.

About the Job

The primary responsibility of this role is to provide exceptional customer service, ensuring timely and efficient processing of customer orders and addressing any inquiries or complaints. The ideal candidate will have excellent communication skills, ability to work in a fast-paced environment, and possess strong problem-solving skills.

Key Responsibilities
  • Process customer orders, including taking orders directly from customers or sales representatives
  • Place orders on a timely basis for purchases of materials and supplies used in production
  • Handle customer complaints and questions, following up with internal personnel as required
  • Maintain accurate customer files and records
  • Process new items, purchase orders, and coordinate accounting credits
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Experience working in a manufacturing environment, preferably in the corrugated box industry
  • Strong computer data-entry skills
  • Excellent communication and problem-solving skills
Benefits

As a valued member of our team, you can expect:

  • A competitive salary range of $40,000 - $60,000 per year, depending on experience
  • Paid holidays from day one
  • Insurance benefits and wellness reimbursement program within one month of hire
  • Tuition reimbursement after one year of service
  • PAID vacation days and childbearing/parenting leave


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