Customer Support Specialist
2 weeks ago
Position Overview:
We are in search of a dedicated and client-oriented Customer Support Specialist to enhance our operations at Peace Global Solutions Logistics LLC. This role provides the option to work remotely or from our office. As a Customer Support Specialist, your primary responsibility will be to deliver outstanding service and assistance to our clientele.
Key Responsibilities:
- Manage both incoming and outgoing communications in a respectful and professional manner.
- Assist clients with questions, concerns, and feedback.
- Offer precise information and solutions to address client issues.
- Keep customer records updated and accurate.
- Work collaboratively with colleagues to ensure high levels of customer satisfaction.
- High school diploma or equivalent.
- Previous experience in a customer service or support role is advantageous.
- Exceptional verbal and written communication abilities.
- Strong analytical and problem-solving skills.
- Capability to work autonomously as well as part of a collaborative team.
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