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Customer Service Representative

2 months ago

Springfield, Illinois, United States Hertz Full time
Customer Service Role at Hertz

We are seeking a highly skilled Customer Service Representative to join our team at Hertz. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences that drive satisfaction and retention.

Key Responsibilities:
  • Provide first-class customer service, resolving issues promptly and professionally.
  • Work closely with colleagues to ensure seamless customer interactions and a positive experience.
  • Monitor and analyze Net Promoter Score (NPS) results to identify areas for improvement and implement strategies to enhance customer satisfaction.
  • Collaborate with the management team to develop and implement customer-centric initiatives.
Requirements:
  • 3+ years of experience in customer service, operations, and sales.
  • Rental car experience a plus.
  • Excellent communication, problem-solving, and leadership skills.
What We Offer:
  • Competitive hourly rate of $16.50.
  • Opportunities for career growth and development.
  • A comprehensive benefits package, including medical, dental, and vision plans.
  • Retirement programs, including 401(k) employer matching.
  • Paid parental leave and adoption assistance.