Store Operations Supervisor
2 weeks ago
Walgreens Store Operations Supervisor
As a Store Operations Supervisor, you will play a vital role in managing store activities in the absence of upper management. This includes overseeing essential systems start-ups, handling cash transactions, and ensuring that both the sales floor and stockroom are adequately prepared for daily operations.
Key Responsibilities:
- Open and close the store as required, ensuring all operational protocols are followed.
- Facilitate the receipt of deliveries by managing backdoor access.
- Process product returns, manage order voids, handle customer refunds, and perform cash drops to the safe.
Customer Engagement:
Enhance customer satisfaction by actively engaging with customers and addressing their inquiries. You will be responsible for:
- Greeting customers and offering assistance with products and services.
- Resolving customer issues to ensure a positive shopping experience.
- Modeling exemplary customer service practices for team members.
Operational Duties:
In this role, you will hold the keys to the store and be accountable for:
- Coaching team members on warehouse and vendor ordering processes.
- Maintaining accurate sales records and managing cash register operations.
- Assisting management in evaluating product displays and maintaining inventory accuracy.
- Ensuring compliance with pricing regulations and assisting with bookkeeping tasks.
Store Maintenance:
Support the upkeep of the store's appearance by:
- Ensuring cleanliness and organization throughout the store.
- Managing food item separation and stock rotation.
- Requesting repairs as needed to maintain operational efficiency.
Training and Development:
Participate in ongoing training and development initiatives to enhance your skills and knowledge, including:
- Completing required training programs.
- Maintaining necessary certifications as per state regulations.
Communication:
Act as a liaison between management and team members, ensuring effective communication of tasks and responsibilities.
Join us in delivering exceptional service and maintaining the high standards of Walgreens.
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