Store Operations Supervisor

2 weeks ago


Revere, Massachusetts, United States Walgreens Full time

Walgreens Store Operations Supervisor

As a Store Operations Supervisor, you will play a vital role in managing store activities in the absence of upper management. This includes overseeing essential systems start-ups, handling cash transactions, and ensuring that both the sales floor and stockroom are adequately prepared for daily operations.

Key Responsibilities:

  • Open and close the store as required, ensuring all operational protocols are followed.
  • Facilitate the receipt of deliveries by managing backdoor access.
  • Process product returns, manage order voids, handle customer refunds, and perform cash drops to the safe.

Customer Engagement:

Enhance customer satisfaction by actively engaging with customers and addressing their inquiries. You will be responsible for:

  • Greeting customers and offering assistance with products and services.
  • Resolving customer issues to ensure a positive shopping experience.
  • Modeling exemplary customer service practices for team members.

Operational Duties:

In this role, you will hold the keys to the store and be accountable for:

  • Coaching team members on warehouse and vendor ordering processes.
  • Maintaining accurate sales records and managing cash register operations.
  • Assisting management in evaluating product displays and maintaining inventory accuracy.
  • Ensuring compliance with pricing regulations and assisting with bookkeeping tasks.

Store Maintenance:

Support the upkeep of the store's appearance by:

  • Ensuring cleanliness and organization throughout the store.
  • Managing food item separation and stock rotation.
  • Requesting repairs as needed to maintain operational efficiency.

Training and Development:

Participate in ongoing training and development initiatives to enhance your skills and knowledge, including:

  • Completing required training programs.
  • Maintaining necessary certifications as per state regulations.

Communication:

Act as a liaison between management and team members, ensuring effective communication of tasks and responsibilities.

Join us in delivering exceptional service and maintaining the high standards of Walgreens.



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