Café Operations Supervisor

2 weeks ago


Revere, Massachusetts, United States Gecko Hospitality Full time
Job Overview

We are looking for a Café Operations Supervisor who will manage daily activities, ensuring exceptional service and product excellence. This position is crucial in fostering a friendly environment while enhancing sales and leading a dedicated team. The ideal candidate should possess outstanding leadership and communication abilities, along with a genuine enthusiasm for the coffee and food service sector.

The Café Operations Supervisor will bring the café's ambiance to life by overseeing operational functions, driving financial performance, building strong teams, and establishing a community hub. Addressing customer concerns and promoting a positive customer journey are vital, in addition to upholding health and safety standards. Creating a collaborative workplace culture will be key, encouraging employee engagement and retention through recognition and professional growth opportunities.

Key Responsibilities

  • Lead and mentor staff to provide outstanding customer service.
  • Manage daily operations, including opening and closing tasks.
  • Ensure adherence to health and safety regulations.
  • Monitor inventory levels and place orders as necessary.
  • Analyze sales data and develop strategies to boost revenue.
  • Build relationships with suppliers and negotiate product pricing.
  • Handle customer complaints and resolve issues promptly.
  • Create employee schedules, considering peak hours and staffing requirements.
  • Conduct performance reviews and offer constructive feedback to team members.
  • Design and implement marketing strategies to enhance sales and customer interaction.
  • Stay informed on industry trends and introduce innovative ideas for products and services.

Qualifications

  • Minimum of 3 years in retail or customer service management.
  • Excellent organizational, interpersonal, and analytical skills.
  • Entrepreneurial mindset with experience in a sales-driven environment.
  • Strong leadership capabilities with the ability to coach and guide team members.
  • High School diploma or equivalent required.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • Paid time off, vacation, and holidays.
  • 401(k) plan with company matching.
  • Short-term disability, accident, life, and critical illness coverage.
  • Educational support, travel assistance, and hotel discounts.


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