NEON Field Technician 1

1 week ago

South Burlington, Vermont, United States Salient CRGT Full time
Job Description:

We are seeking a highly skilled Field Engineer to join our team at Salient CRGT. As a Field Engineer, you will provide user support at remote locations, troubleshoot technical issues, and work collaboratively with the Service Desk to ensure customer satisfaction.

Key Responsibilities:
  • Deskside Support: Provide on-site support for deployment and security remediation functions, gather and analyze end-user support trends, and provide desktop, application, and network application incident resolution.
  • Asset Inventory Support: Conduct physical and electronic inventories, assist in receiving and receipting property, and process computer equipment for excess and disposition.
  • Disposal Preparation Support: Ensure disposal policies and procedures are employed, and ensure every device is wiped/degaussed prior to site removal.
  • Encryption Services: Administer and manage encryption tools, ensure laptops are properly encrypted, and provide password recovery for encrypted devices.
  • Video Conferencing and Audio/Video O&M: Troubleshoot system problems, repair equipment, and assist in setting up presentation devices and Video Conference units.
  • Local On-Site Cabling: Restart wiring closet cabling electronics, replace defective cabling electronics, and simple replacement of defective cabling electronics and components.
  • Wireless Services: Assist users with mobile communication devices, provide Tier 2 support in the field, and troubleshoot hardware and OS issues.
  • Service Center Services: Ensure IT services are rendered/tested for telework users, provide remote support services, and support pre/post application releases.
  • Account Management Services: Manage user installation and relocations requests, and process computer equipment for excess and disposition.
Requirements:
  • US Citizen
  • High School Diploma or equivalent
  • Minimum 1 year experience troubleshooting software and hardware in a customer service role
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities
Desired Qualifications:
  • Minimum 6 months experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in UNIX and Microsoft Operating Systems
  • Familiarity with LANDesk remote resolution and with using LANDesk to push packages to workstations to complete software installation
  • Familiarity with CLAIMS 3 (C3) system
  • Comptia Networking +
  • Comptia A+

Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.

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