Customer Service Representative

1 week ago

Carmel, Indiana, United States Lennar Homes Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Care Representative to join our team at Lennar Homes. As a key member of our customer service team, you will play a critical role in ensuring the satisfaction of our homeowners by providing exceptional support and service.

Key Responsibilities
  • Conduct final orientations and diagnose issues with homeowners
  • Schedule and complete warranty service work in a timely and efficient manner
  • Maintain positive homeowner relations and ensure satisfaction with services provided
  • Evaluate performance of trade partners and materials, reporting back to management
Requirements
  • High school diploma or equivalent required; Associate's degree or equivalent preferred
  • 1-3 years of experience in residential customer service or construction field preferred
  • Valid driver's license with a good driving record
  • Strong communication, organizational, and time-management skills
What We Offer
  • Comprehensive medical, dental, and vision benefits
  • Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts, and Commuter Savings Accounts
  • Vacation – up to 3 weeks of vacation per year upon hire
  • Holidays, sick leave, and personal days
  • Everyone's Included Day – a paid day to celebrate, engage, in, and/or observe a cause that is meaningful to you
  • 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay
  • Paid maternity and bonding leave
  • New hire referral bonus program
  • Associate Assistance Plan
  • Lennar Education Assistance Program (LEAP) – provides student loan repayment assistance
  • Associate Discount Program through Perks at Work
  • Associate Home Purchase Program
Physical and Office/Site Presence Requirements

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work may require the ability to occasionally bend, stoop, reach, lift, move, and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

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