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Associate Field Service Engineer

2 months ago

Houston, Texas, United States Stryker Full time
Job Title: Associate Field Service Engineer

At Stryker, we are committed to making healthcare better. As an Associate Field Service Engineer, you will play a critical role in delivering exceptional customer service and ensuring the optimal performance of our medical equipment.

Key Responsibilities:
  • Interact with customers, sales, and service representatives to handle pre-sales or post-sales service functions.
  • Process customer requests, prepare documents, and troubleshoot issues related to returns, servicing, and exchanges.
  • Update databases with status of returned materials, accounts for returns inventory, and record equipment returns, repairs, replacements, sales orders, and delivery schedules.
  • Schedule field service repair calls and handle requests for additional company materials.
Additional Responsibilities:
  • Perform on-site installations, preventive maintenance, and repair of complex CT Imaging medical equipment.
  • Verify and approve the operational quality of Stryker systems and equipment, serving as a Stryker ambassador with key customers.
  • Coordinate and execute installations, inspections, maintenance, and repairs of AIRO-CT Scanner Systems in-house and in the field.
  • Manage schedules, work calendars, and travel schedules with support from team leads or supervisors.
  • Prepare and submit field service documentation, including field service reports, expense reports, and service checklists.
  • Travel and assist in other Field Service team members' territories.
  • Instruct and train customers on technical operation and maintenance of equipment, software, and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required.
  • Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
Requirements:
  • Associate degree in Electronic Engineering Technology, Mechanical Engineering, Biomedical Engineering Technology, or equivalent-related civilian and/or military experience.
  • Valid and unrestricted driver's license.
Preferred:
  • Bachelor's degree in an engineering discipline.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.