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Customer Service Representative

2 months ago

Roanoke, United States Collabera Full time

Job Title: Banking Customer Service Representative

Job Summary:

We are seeking a highly skilled Banking Customer Service Representative to join our team at Collabera. As a key member of our Loan Servicing functional area, you will be responsible for providing exceptional customer service to clients, title companies, vendors, and internal personnel.

Key Responsibilities:

  • Loan Servicing Tasks: Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, preparing loan demands, and re-conveyances.
  • Process Improvement: Identify opportunities to improve the loan servicing process within established procedures and perform routine tasks for the Loan Servicing functional area.
  • Customer Support: Respond to written and phone inquiries of low to moderate complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing.
  • Direction and Escalation: Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals.
  • Team Collaboration: Interact with the immediate Loan Servicing team on loan applications, processes, documentations, claim insurance handling, or related loan servicing tasks, as well as internal and external customers.

Top Skills:

  • Loan Documents Review
  • Customer Service

Relocation Opportunities: This role is available for relocation.