Membership Sales Representative

4 weeks ago


Pittsburgh Pennsylvania, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Membership Sales Representative. As a key member of our sales team, you will be responsible for converting guests to members, retaining members, driving retail sales, and delivering an exceptional customer experience.

Key Responsibilities
  • Provide exceptional customer service to members and guests, ensuring a positive experience at every touchpoint.
  • Convert guests to members by promoting the benefits of our membership program and addressing any concerns or objections.
  • Retain existing members by providing ongoing support and ensuring their needs are met.
  • Drive retail sales by promoting our products and services to members and guests.
  • Stay up-to-date on retail products and promotions to effectively communicate their value to customers.
  • Work collaboratively with the team to achieve sales and customer service goals.
  • Maintain a clean and organized workspace, adhering to our high standards of professionalism and customer service.
Requirements
  • High school diploma or equivalent required.
  • Previous sales or customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Availability to work a variety of shifts, including evenings and weekends.
What We Offer

We offer a competitive hourly rate, plus commission, and a comprehensive benefits package, including employer-paid healthcare and a 401(k) matching program. You will also receive ongoing training and development opportunities to help you grow and succeed in your role.



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