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Membership Sales Representative

2 months ago


Greensburg Pennsylvania, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Membership Sales Representative. As a key member of our sales team, you will be responsible for converting guests to members, retaining members, driving retail sales, and delivering an exceptional customer experience.

Key Responsibilities
  • Provide exceptional customer service to members and guests, ensuring a positive experience and building loyalty.
  • Convert guests to members by promoting the benefits of our membership program and addressing any concerns or objections.
  • Retain existing members by offering personalized service, addressing any issues, and providing solutions to meet their needs.
  • Drive retail sales by promoting our products and services, and providing recommendations to members and guests.
  • Work closely with the management team to achieve sales targets and improve customer satisfaction.
  • Stay up-to-date on our products and services, and be able to answer questions and provide information to members and guests.
Requirements
  • Excellent customer service skills and a passion for delivering exceptional experiences.
  • Ability to work in a fast-paced environment and meet sales targets.
  • Strong communication and interpersonal skills, with the ability to build rapport with members and guests.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • High school diploma or equivalent required.
What We Offer

We offer a competitive hourly rate, plus commission, and a dynamic work environment that is fun and fast-paced. We also provide training and development opportunities to help you grow and succeed in your role.