Sales and Customer Service Representative

4 weeks ago


Pittsburgh Pennsylvania, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate at Massage Envy Squirrel Hill. As a key member of our team, you will play a vital role in delivering an exceptional experience to our clients and driving business growth.

Key Responsibilities
  • Provide outstanding customer service by greeting clients, scheduling services, and addressing questions and concerns.
  • Promote the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging home-care retail purchases.
  • Drive member retention through outreach via phone and email to current members.
  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
Requirements
  • Sales superstars who can connect clients to memberships, services, and retail products to support the mission of total body care.
  • People of integrity who champion the well-being of members, guests, and team members.
  • Smart and savvy individuals with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who make everyone they interact with feel valued and supported.
What We Offer

We offer a dynamic and energizing environment where you'll consistently be challenged and never bored. You'll receive training to help you grow and refine your sales and customer service skills, as well as a competitive pay starting at $12 an hour with adjustments for experience/education and bonuses for membership and package sales.

Our highest performing sales and customer service associates took home more than $30,000 last year. We're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey.



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