Research IT Sr. Systems Engineer

6 days ago


Baltimore, Maryland, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled Research IT Sr. Systems Engineer to join our team at InsideHigherEd. The successful candidate will be responsible for designing, implementing, and maintaining cloud-based solutions for research purposes.

Key Responsibilities
  • Collaborate with research customers to develop and implement cloud-based solutions that meet their needs.
  • Ensure that cloud solutions are secure, scalable, and cost-effective.
  • Work with peers to advance research technology and stay up-to-date with emerging trends.
  • Monitor and troubleshoot existing infrastructure to improve customer experience and workload efficiencies.
  • Manage and run a cloud environment with multiple accounts, projects, and subscriptions.
  • Mentor less experienced staff on cloud technologies and best practices.
  • Engage with clients through various communication channels to provide timely support and resolution.
  • Participate in our agile process, tracking work and collaborating with team members to ensure successful project delivery.
  • Diagnose and resolve cloud and application performance issues.
  • Handle incident and change management using our service management tool.
  • Utilize version control systems to track work and ensure clean merges and safe execution of changes.
  • Continuously improve our services and create educational resources to enhance the customer experience.
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • At least six years of experience in cloud computing, systems engineering, or a related field.
  • Advanced experience with public and private cloud platforms, such as AWS, Azure, and Google Cloud.
Preferred Qualifications
  • Experience with specific cloud services and technologies.
  • Strong understanding of cloud security, compliance, and governance.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.


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