Service Department Manager

1 day ago


Miami, Florida, United States JCB North America Full time
Service Manager Job Description

At JCB North America, we are seeking a highly skilled Service Manager to join our team. As a key member of our Service Department, you will be responsible for maximizing return on investment by optimizing our processes to ensure internal and external customer satisfaction.

Main Responsibilities:
  • Develop and implement effective Service Department processes to ensure customer satisfaction.
  • Assist in creating annual Service Department goals and budgets, aligning with the organization's financial and operational objectives.
  • Develop and execute Service Department marketing plans, monitoring progress to achieve department goals.
  • Schedule and assign jobs and work areas to employees, considering their skills, knowledge, and professional development plan.
  • Review work orders for completeness and accuracy, prior to customer or warranty billing.
  • Submit Warranty and Product Improvement Programs (PIP) claims, following OEM requirements and timeframe.
  • Ensure all Service Department tools, equipment, and company vehicles are in good working and safe conditions.
  • Conduct customer visits and execute Customer Service Satisfaction Surveys, taking appropriate action when needed.
  • Manage department recruiting, staffing, and employee professional development activities.
  • Maintain a clean and professional image, adhering to JCB and Gold Coast JCB standards.
Requirements:
  • College degree in Mechanical Engineering, Management, Technical, or a related field.
  • 3+ years of experience managing a Service Department or similar position, in a heavy machinery, truck, or diesel engine industry.
  • Bilingual (English/Spanish) and knowledge of heavy machinery, truck, or diesel engine industries.
  • Demonstrated ability to strategically develop a department team.
  • Exceptional customer service skills and ability to work extended hours and weekends, when needed.

We are an equal employment opportunities (EEO) employer, committed to diversity and inclusion. If you are a motivated and experienced Service Manager looking for a new challenge, please apply now.



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