Service Department Manager
1 day ago
At JCB North America, we are seeking a highly skilled Service Manager to join our team. As a key member of our Service Department, you will be responsible for maximizing return on investment by optimizing our processes to ensure internal and external customer satisfaction.
Main Responsibilities:- Develop and implement effective Service Department processes to ensure customer satisfaction.
- Assist in creating annual Service Department goals and budgets, aligning with the organization's financial and operational objectives.
- Develop and execute Service Department marketing plans, monitoring progress to achieve department goals.
- Schedule and assign jobs and work areas to employees, considering their skills, knowledge, and professional development plan.
- Review work orders for completeness and accuracy, prior to customer or warranty billing.
- Submit Warranty and Product Improvement Programs (PIP) claims, following OEM requirements and timeframe.
- Ensure all Service Department tools, equipment, and company vehicles are in good working and safe conditions.
- Conduct customer visits and execute Customer Service Satisfaction Surveys, taking appropriate action when needed.
- Manage department recruiting, staffing, and employee professional development activities.
- Maintain a clean and professional image, adhering to JCB and Gold Coast JCB standards.
- College degree in Mechanical Engineering, Management, Technical, or a related field.
- 3+ years of experience managing a Service Department or similar position, in a heavy machinery, truck, or diesel engine industry.
- Bilingual (English/Spanish) and knowledge of heavy machinery, truck, or diesel engine industries.
- Demonstrated ability to strategically develop a department team.
- Exceptional customer service skills and ability to work extended hours and weekends, when needed.
We are an equal employment opportunities (EEO) employer, committed to diversity and inclusion. If you are a motivated and experienced Service Manager looking for a new challenge, please apply now.
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